HOME > GUEST SERVICES
Guest Services
Amenities,
Guestrooms
Our 27-story landmark hotel tower has 310 beautifully appointed
deluxe rooms, including 32 suites and six oasis casitas. Each
casita has an indoor fireplace and an outdoor private lounging
pool.
Our contemporary California-style guest rooms and casitas are
beautifully appointed with quality hardwood furniture and artwork,
and exceptionally well planned for the comfort and convenience
of business travelers and vacationers.
Choose two queen-sized beds or a king in any room. Smoking and
non-smoking rooms are available. Sleep on super-plush mattresses
encased in luxurious European linens, with down-filled duvets
and down pillows. Enjoy a personal spa in every bathroom where
walk-in oversized showers have special ledge seats for relaxation.
Every guest room has a 27-inch plasma flat-screen television;
a dual-line telephone with voicemail and speaker-phone function;
high-speed Internet access; in-room safe, coffee service and refreshment
center; and a host of personal amenities to make your stay as
comfortable and restful as possible.
We provide 24-hour room service, nightly turn-down service and
a complimentary newspaper daily.
Spa and Salon
Sage - The Spa at Morongo, offers relaxing, refreshing face and body treatments,
and full-service salon, and a full line of delightful Sage
spa products. Gift certificates are available.
Sage
Spa Hours of Operation –Sage Spa hours are 10 a.m. to 7 p.m. Monday-Friday,
9 a.m. to 8 p.m., Saturday and Sunday, including holidays. Radiance Salon is open from 11 a.m. to 7 p.m. The fitness center is open 24 hours a day for hotel guests and the sauna, steamroom and
lockers are available only during Sage Spa hours.
Reservations are necessary. Call (800) 252-4499.
Fitness Center - Exercise in our spacious fitness center, open 24 hours a day and equippped with elliptical machines, stair masters, and treadmills, all with individual flat-screen television monitors.
The Gift Shop at Morongo offers
the best products and brands all in one convenient location. Coca-Cola
products, snacks, travel essentials, clothing, glassware,
and Dominican Cigars are all available to ensure maximum
comfort during your stay. Souvenirs and sundries are
just the beginning of the wide array of products the Gift
Shop offers. Specialty gifts including handmade jewelry,
GUND, Native Threads clothing, Leaning Tree greeting cards,
Hadley’s gourmet, and other unique brands of candles,
trinkets, and figurines are all part of the large selection
you’ll find at our Gift Shop.
Cash
Deposits or Front Money
Guests of Morongo Casino, Resort & Spa will be able to deposit
monies at the main cashier, either as front money or safekeeping.
A front-money deposit allows the guest to access his or her deposit
at the pit or at the main cashier. A safekeeping deposit is not
accessible to the guest at the pit, and allows the guest only
to deposit and withdraw his or her funds at the main cashier.
For additional information, please contact the main cashier.
Check
Cashing
We do not offer credit or markers. Some checks may be cashed
at Global Cash Access, located next to the main cage.
Check-in
and Checkout
Check-in time at the Morongo hotel is 4 p.m. Checkout time is
11 a.m.
Children
Children under the age of 18 are not allowed to loiter in our
gaming area. You may pass through, but only on your way to
a destination.
Comps
Complimentary offers are provided to rated table games and slot
players, based on play.
Concierge
Concierge
services include restaurant reservations, theatre tickets, air
travel, transportation arrangements, sports tickets, golf tee
times, spa appointments, floral arrangements, mail and packages.
Discounts
We honor AAA, AARP and Morongo Winners Club discounts.
Flowers
and Gifts
The concierge is available to arrange for flower and gift requests
from hotel guests.
Gift
Certificates
Gift certificates, in denominations of $50 and $100, are
available at the main cashier in the casino. To reach the main
cashier by telephone, call (800) 252-4499.
Golf
One of Southern California’s magical golf courses, the Oak
Valley Golf Course is located in nearby Beaumont, picturesquely
situated on a rolling green terrain bordered by the San Gorgornio
and San Jacinto mountains. 951-769-7200. www.oakvalleygolf.com
The East Valley Golf Club, also located in Beaumont, offers
two world-class courses for individual or family play, small group
outings or major championships. 877-742-2500. www.eastvalleygolf.com
Internet
Access
The resort fee includes access to high-speed Internet service,
provided in each deluxe guest room and oasis casita.
Legal
Age to Gamble
The legal age to gamble at the Morongo casino is 18. The legal
age to purchase or consume alcohol is 21.
Limousine
Service
Jackson Limousines offers guests of the Morongo Casino, Resort
& Spa a special rate. Call 800-522-9955 for more details or
visit www.jacksonlimo.com.
Mail
and Packages
The concierge is available to handle mail and package requests
for hotel guests.
Parking
We offer covered, self-parking and valet service. Valet parking
for hotel guests is included at no additional charge.
Restaurant
Reservations
Enjoy the Portrero Canyon Buffet and Serrano without the need
to make reservations.
Transportation
Morongo Casino, Resort & Spa is within driving distance of
Palm Springs, Ontario and Los Angeles International airports.
100%
ADA-Accessible
Morongo Casino, Resort & Spa is completely ADA-accessible.
We do not, however, provide wheelchairs.
Win/Loss
Statement
Request a win/loss statement by e-mailing win-loss@morongo.com.
